How to Choose the Right Vendor to Develop Digital Human Solutions in Indonesia

Application Development: Beyond Just Coding

Application development today is no longer just about writing code and launching a digital product. It covers the entire process—from planning, user experience and interface (UX/UI) design, backend and frontend development, to testing and maintenance.

For businesses in Indonesia, having the right application can be a real game changer in an increasingly competitive market. An application should not only be functional, but also:

• Scalable → able to grow alongside the business.

• User-Friendly → delivering an intuitive and seamless experience.

• Secure → protecting company and customer data from threats.

• Integrated → easily connected to internal and external systems.

  
  

The right application development vendor will understand your business needs, showcase a relevant portfolio, and adopt modern technologies such as cloud computing, microservices, and API integration.

Digital Human: AI Transformation in Customer Experience

Digital Humans are AI-powered virtual entities designed to replicate human behavior, voice, and interaction. They go far beyond conventional chatbots, utilizing natural language processing (NLP), motion capture, and 3D visualization to deliver more realistic engagement.

Originally, Digital Human Modeling (DHM) was applied in aerospace and automotive industries for ergonomics and product testing. Today, it has expanded into business use cases such as customer service avatars, training simulations, and even digital brand ambassadors (Duffy, 2007).

At the organizational level, the integration of Digital Humans also represents a shift in workforce management, aligning with the concept of Digital Human Resource Management (DHRM), which highlights how technology reshapes communication and workplace interactions (Strohmeier, 2020).

Why Digital Humans Matter for Business

The potential applications are wide-ranging, and many industries are already experiencing tangible benefits:

• Banking & Finance: Virtual advisors to explain financial products in real time.

• Healthcare: AI assistants to support digital check-ins and remote consultations.

• Retail & E-Commerce: Interactive product guides that create more personalized shopping experiences.

• Education & Training: Virtual trainers to accelerate onboarding and professional learning.

• Mining & Manufacturing: Safety training simulations to reduce risks before workers step on-site.

Research has shown that using Digital Humans in the design and training stage can reduce design changes by 65%, lower costs by 13%, and significantly improve training efficiency (Duffy, 2007).

Why Choosing the Right Vendor Matters

Adopting business applications and Digital Human solutions requires more than just picking a vendor at random. The right partner must not only master the technology but also deeply understand business needs. They’re not just implementers—they’re long-term strategic partners.

Here’s what to look for:

• Experience & Portfolio: A proven track record in application and AI development.

• Technology Expertise: Competence in NLP, Generative AI, and cloud integration.

• Flexibility & Customization: Solutions tailored to your business’s unique needs.

• Support & Maintenance: Long-term technical support, not just during initial rollout.

• Data Security: Compliance with Indonesia’s data protection regulations and global standards.

  
  

Why CODE.ID is the Right Vendor

As one of Indonesia’s leading technology companies, CODE.ID has built a strong reputation and extensive expertise in application development and AI-powered Digital Humans.

CODE.ID’s advantages:

• Expertise → Over a decade of experience in digital transformation.

• End-to-End Solutions → Covering applications, AI integration, and Digital Human.

• Client-Centric Approach → Solutions customized to each business’s needs.

• Local Market Understanding → Deep knowledge of Indonesian regulations and market challenges.

• Global Partnership → CODE.ID is an official Tencent Cloud partner, bringing world-class cloud technology to ensure top performance and scalability for your business applications.

  
  

With CODE.ID, your business doesn’t just get a vendor—it gains a technology partner ready to push your growth into a smarter, more secure, and more efficient digital era.

Conclusion

Choosing the right application development and Digital Human solutions vendor is a strategic investment. In today’s fast-moving digital landscape, combining modern applications with AI-powered Digital Humans can give your business a clear competitive edge.

With its long-standing expertise, local market knowledge, and global backing from Tencent Cloud, CODE.ID is ready to help your business unlock technology’s full potential for sustainable growth.

References

• Duffy, V. G. (2007). Digital human modeling for improved product design. In V. G. Duffy (Ed.), Digital Human Modeling: Second International Conference, ICDHM 2007, Held as Part of HCI International 2007, Beijing, China, July 22–27, 2007, Proceedings (pp. 3–12).

• Strohmeier, S. (2020). Digital human resource management: A conceptual clarification. German Journal of Human Resource Management, 34(3), 345–365.